Shipping policy

Shipping Policy

Effective Date: September 9th 

At J-WALKER, we strive to get your orders to you as quickly and efficiently as possible. This Shipping Policy outlines how we handle shipping, delivery times, and associated costs. By placing an order with us, you agree to the following terms:

1. Shipping Locations

  • Domestic Shipping: We ship to addresses within the USA. For international orders, please contact us directly for availability and shipping options.
  • PO Boxes: We do not currently ship to PO Boxes. Please provide a physical address for all orders.

2. Processing Time

  • Order Processing: Orders are processed within 1-2 business days after receipt. Orders placed on weekends or holidays will be processed on the next business day.
  • Preparation: During peak times or promotional periods, processing may take a bit longer. We will notify you of any significant delays.

3. Shipping Methods and Costs

  • Shipping Options: We offer various shipping methods, including standard and expedited options. Shipping costs are calculated based on the selected method and the delivery location.
  • Free Shipping: We offer free standard shipping on orders over $90 within the USA. This offer may be subject to change and does not apply to international orders.

4. Delivery Times

  • Estimated Delivery: Delivery times vary based on the shipping method chosen and your location. Estimated delivery times are as follows:
    • Standard Shipping: 2 to 7 business days
    • Expedited Shipping: 1 to 3 business days
  • Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number to monitor the status of your delivery.

5. Shipping Delays

  • Unforeseen Circumstances: While we strive to meet delivery estimates, we are not responsible for delays caused by unforeseen circumstances, such as weather conditions, carrier delays, or logistical issues.
  • Address Errors: Ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

6. Shipping Costs

  • Calculation: Shipping costs are calculated based on the shipping method, package weight, and delivery location. The cost will be displayed at checkout before you confirm your order.
  • International Orders: For international orders, shipping costs and delivery times will be provided upon request. Additional customs duties or taxes may apply and are the responsibility of the customer.

7. Missing or Lost Packages

  • Investigation: If your package does not arrive within the estimated delivery time, please contact us at thejwalkerbrand@gmail.com for assistance. We will work with the carrier to investigate and resolve the issue.
  • Responsibility: We are not liable for packages lost or stolen once they have been confirmed as delivered by the carrier.

8. Damaged or Incorrect Items

  • Report Issues: If you receive a damaged or incorrect item, please contact us within 7 days of receipt. Provide your order number and details of the issue, and we will arrange for a replacement or refund as appropriate.

9. Contact Us

If you have any questions or concerns about our shipping policy or need assistance with your order, please reach out to us at:

J-WALKER LLC.
Email: thejwalkerbrand@gmail.com
Phone: 571-510-0553

Thank you for choosing J-WALKER. We appreciate your business and are committed to providing you with a smooth and satisfying shopping experience.